1. Our Commitment to Data Sovereignty
At Synthetix Automata, we recognize that data is the lifeblood of the modern enterprise. As a pioneer in AI-driven automation and industrial robotics, we hold ourselves to the highest global standards of data protection. This Privacy Policy outlines our transparent approach to collecting, processing, and safeguarding the information entrusted to us by our clients, partners, and visitors. In an era defined by rapid technological shifts, we believe that trust is the ultimate currency. Our commitment to your privacy is not just a legal obligation—it is a cornerstone of our corporate philosophy. We adhere strictly to the principle of "Privacy by Design," ensuring that every line of code we write and every robotic system we deploy has security integrated at its core.
2. Information We Collect
We collect information through various touchpoints to provide a seamless and secure experience. This data falls into three primary categories:
- Personal Identifiable Information (PII): When you engage with our consultation hub or sign up for our newsletters, we may collect your name, business email, job title, and company details. This allows us to tailor our communications to your specific industrial needs.
- Technical Metadata: As you navigate our digital platforms, our servers automatically log information such as your IP address, browser type, device identifiers, and operating system. This data is used for diagnostic purposes and to optimize the performance of our "Tech-Noir" high-contrast interface across various devices.
- Operational Data: For our clients, we process data related to robotic performance, sensor feedback, and workflow orchestration metrics. This information is typically anonymized and used to refine our machine learning models through federated learning techniques, ensuring that your proprietary business logic remains confidential.
3. Strategic Use of Data
Synthetix Automata utilizes the collected information for specific, legitimate business purposes. Primarily, we use your contact details to facilitate the transition from inquiry to implementation, ensuring that our engineering team has the necessary context to design your bespoke automation architecture. Furthermore, technical data helps us maintain the integrity of our digital infrastructure, protecting our platforms from unauthorized access and cyber-attacks. We also use aggregated, non-identifiable data to conduct market research and trend analysis within the Indian automation sector, helping us stay ahead of the curve in Logistics, FinTech, and Manufacturing technology. We do not sell, rent, or trade your personal information with third-party marketers. Any data sharing is limited to trusted partners who assist in our service delivery and are bound by strict non-disclosure agreements.
4. Advanced Security Framework
Our security infrastructure is designed to be as robust as our industrial robotics. We employ a multi-layered defense strategy that includes:
- End-to-End Encryption: All data transmitted through our website and API endpoints is protected by 256-bit AES encryption.
- Zero-Trust Architecture: We operate on a model of "never trust, always verify," requiring strict identity verification for every person and device attempting to access our internal systems.
- Regular Audits: Our systems undergo bi-annual security audits conducted by independent cybersecurity firms to ensure compliance with international standards like ISO 27001.
- Localized Processing: Where possible, our AI models perform "edge computing," processing data directly on the factory floor or within your local network to minimize the risk associated with data transit.
5. Compliance with Global and Local Laws
Synthetix Automata is fully compliant with the General Data Protection Regulation (GDPR) for our international clients and the Digital Personal Data Protection (DPDP) Act of 2023 for our operations within India. We recognize the importance of data residency and ensure that all sensitive Indian enterprise data is stored on secure servers located within the country's borders. Our Data Protection Officer (DPO) oversees all compliance activities, ensuring that our internal policies evolve in lockstep with changing legislative landscapes. Whether you are a small Mumbai-based startup or a global conglomerate, you can rest assured that your data is handled with the utmost legal and ethical care.
6. Your Rights and Autonomy
We believe in empowering our users with full control over their digital footprint. Under our policy, you have the right to request access to the personal data we hold about you. You may also request corrections to any inaccuracies or the complete deletion of your records from our active databases. Furthermore, you have the right to object to specific processing activities, such as direct marketing communications. To exercise any of these rights, please contact our privacy team at [email protected]. We are committed to responding to all legitimate requests within 30 days. Your autonomy is paramount, and we will never penalize you for exercising your data protection rights.
7. Cookies and Behavioral Tracking
Our website uses a limited number of cookies to enhance your browsing experience. These include essential cookies required for site functionality and analytical cookies that help us understand how users interact with our content. You have the option to manage your cookie preferences through the interactive banner located at the bottom of our pages. By choosing "Accept All," you enable us to provide the most optimized and personalized experience. However, you can also choose to disable non-essential cookies without losing access to the core features of our site. We respect your choice and do not engage in intrusive cross-site tracking or profiling.
8. Contact Our Privacy Team
If you have any questions, concerns, or feedback regarding our privacy practices, we encourage you to reach out. Our dedicated Data Protection Office is available to provide clarity on how we handle your information and to assist with any requests. You can reach us via email at [email protected] or by mail at our Mumbai headquarters: Synthetix Automata, Level 42, Innovation Tower, Bandra-Kurla Complex, Mumbai, Maharashtra 400051, India. We are here to ensure that your journey into the future of automation is safe, secure, and transparent.